STORE INFORMATION & CUSTOMER SERVICE

Telephone Numbers

NDSU Bookstore (main store): (701) 231-7761

Herd Shop Convenience Store: (701) 231-9672

Fax: (701)-231-9705

Toll Free: 1-800-428-8309

Post Office & Package Center

The Post Office and Package Center are located inside the NDSU Bookstore. We offer most services and benefits offered by USPS. PLEASE NOTE: There is also a mail drop located inside the south entrance of the Memorial Union.

Return Policy

General Merchandise Return Policy:

• All refunds must be within 30 days of purchase. A register receipt is required for all returns. Without a register receipt, merchandise may be exchanged or store credit issued, minus a 30% restocking fee.
• If you are returning an item purchased online, please fill out this return form and include it with the shipped item.
• If you would like to exchange and item purchased online, a payment method must be presented in-store along with proof of purchase.
• Computer hardware cannot be returned if it has been opened. Defective computer hardware is covered by a manufacturer's warranty.
• Merchandise must be in new condition and in original packaging.
• Defective merchandise returned in its original packaging will be exchanged for the exact merchandise only. If we no longer carry the merchandise, a store credit will be issued.

Non-returnable merchandise:

• Art markers, paints and spray adhesives.
• All clearance items are considered final sale, and may not be returned.
• Software, DVD’s and CD’s may not be returned once opened.

Course Materials Return Policy

Store merchandise buyers reserve the right to determine exceptions to the above policies.

Refunds are returned in the original method of payment only. Purchases made by personal check-allow 7 days before cash refund is given.

Inter-Departmental Billing

Instructions for processing inter-departmental payments can be found on the NDSU Bookstore Inter-Departmental Billing page.

Sale and Shipping Discount Exclusions

The following items are not eligible for promotional discounts unless explicitly stated:

• Textbooks
• Convenience items
• Graduation Attire
• Diploma frames
• Technology/Electronics

The following items are not eligible for shipping discounts unless explicitly stated:

• Textbooks
• Computers
• Graduation Attire
• Diploma frames
• Items Shipped Internationally
• Dropship Items

Contacts

Kimberly Anvinson, Store Director [email protected] (701) 231-9822

For questions about student charges and billing contact Lynn Ehlen at [email protected] or call (701) 231-8366

NDSU Links

Job Openings

Job openings at the NDSU Bookstore can be found on the NDSU employment portal. Employment applications can be printed out and completed and are also available at the Customer Service Desk in the NDSU Bookstore. We will keep all applications on file for one year even if no positions are currently available.