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CUSTOMER SERVICE






    • NDSU Bookstore (main store): (701)-231-7761

    • Herd Shop Convenience Store: (701)-231-8214

    • Fax: (701)-231-8814

    • Toll Free: 1-800-428-8309


    • The Herd Shop store is located right next to the NDSU Bookstore in the Memorial Union. We offer sports drinks, soda, water, natural foods and juices, candy, chips, ice cream, newspapers, health & beauty items, opscans and bluebooks, .



    • We have a vending machine located at Richard H. Barry Hall. The vending machine contain Opscan sheets, blue books, highlighters, DVD-Rs, CD-Rs, index cards, pencils, pens, ear phones, and batteries.



    • Price Scanners are located throughout our store in textbooks and the clothing departments.



    • General Merchandise Return Policy:

      • All refunds must be within 30 days of purchase. A register receipt is required for all returns. Without a register receipt, merchandise may be exchanged or store credit issued, minus a 30% restocking fee.
      • If you are returning an item purchased online, please fill out this return form and include it with the shipped item.
      • If you would like to exchange and item purchased online, a payment method must be presented in-store along with proof of purchase.
      • Computer hardware cannot be returned if it has been opened. Defective computer hardware is covered by a manufacturer's warranty.
      • Merchandise must be in new condition and in original packaging.
      • Defective merchandise returned in its original packaging will be exchanged for the exact merchandise only. If we no longer carry the merchandise, a store credit will be issued.
    • Non-returnable merchandise:

      • Art markers, paints and spray adhesives.
      • All clearance items are considered final sale, and may not be returned.
      • Software, DVD’s and CD’s may not be returned once opened.
    • Course Materials Return Policy

      Store merchandise buyers reserve the right to determine exceptions to the above policies.

    • Refunds are returned in the original method of payment only. Purchases made by personal check-allow 7 days before cash refund is given.



    • The following items are not eligible for promotional discounts unless explicitly stated:

      • Textbooks
      • Convenience items
      • Graduation Attire
      • Diploma frames
      • Technology/Electronics
    • The following items are not eligible for shipping discounts unless explicitly stated:

      • Textbooks
      • Computers
      • Graduation Attire
      • Diploma frames
      • Items Shipped Internationally
      • Dropship Items








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1-800-428-8309     •     (701)-231-7761     •     1401 Administration Ave. Fargo, ND 58102     •     Copyright © NDSU Bookstore
           
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